Every Social Media

AI DM Concierge for Aesthetic Clinics

Turn Instagram and WhatsApp enquiries into deposit-backed consultations — without your team living in the inbox.

What the AI DM Concierge Does

Our AI-powered concierge handles the entire journey from first message to confirmed booking:

Instant Replies

Responds to price and availability questions within seconds, 24/7 — even at 10pm on a Sunday.

Lead Qualification

Asks the right questions to understand what clients want, so you're prepared before they arrive.

Deposit Collection

Sends secure payment links to lock in appointments and dramatically reduce no-shows.

Smart Reminders

Automatic 24-hour and 2-hour reminders keep your diary protected.

Weekly Scorecard

See exactly how many leads, bookings, and deposits came from your DMs.

Seamless Handoffs

Complex questions are escalated to your team with full conversation context.

Who It's For

The AI DM Concierge is built specifically for aesthetic and medspa clinics that:

  • Get 10+ DM enquiries per week from Instagram or WhatsApp
  • Struggle to respond quickly when staff are with patients
  • Lose bookings to competitors who reply faster
  • Experience high no-show rates on consultations
  • Want to track ROI from social media marketing
  • Offer treatments like Botox, fillers, skin treatments, or body contouring

What It Replaces

The concierge handles work that currently falls on:

  • Front desk staff trying to reply between patients
  • Clinic owners answering DMs at midnight
  • Junior staff who may not know treatment details
  • Generic chatbots that frustrate clients with robotic responses

Your team stays focused on patient care while the AI handles the repetitive enquiry work.

What We Need From You to Get Started

  1. Account access: Connect your Instagram Business and/or WhatsApp Business account (we use official APIs, your passwords stay private)
  2. Service menu: Your treatments, price ranges, and any eligibility requirements
  3. FAQs: Common questions clients ask (aftercare, downtime, preparation)
  4. Booking rules: Your availability, deposit amount, and any booking policies
  5. Brand voice: Examples of how you'd like messages to sound

We handle all the technical setup. Most clinics are live within 48 hours.

Frequently Asked Questions

Does it give medical advice?
No. The AI never makes medical claims, diagnoses conditions, or promises treatment outcomes. It handles logistics — pricing, availability, booking — and escalates clinical questions to your team.
Is my account safe?
Yes. We use Meta's official APIs with least-privilege permissions. We never store your passwords. You can revoke access at any time, and we provide audit logs for transparency.
What if clients want to speak to a human?
They can — and the AI knows when to hand off. Complex questions, complaints, or requests for human contact are immediately flagged for your team with full conversation context.
How much does it cost?
Setup is £1,900, plus £900 for a 14-day pilot. After the pilot, ongoing service is billed monthly. We'll discuss exact pricing on your demo call.
What if it doesn't work?
If we don't book at least one consultation from your DMs during the 14-day pilot, you get a full refund of the pilot fee.
What systems does it integrate with?
We connect with Fresha, Pabau, Cliniko, Google Calendar, and other common clinic tools. Deposits are processed via Stripe.

Trust and Safety

  • Official APIs only: We use Meta and WhatsApp's approved business tools
  • Least-privilege access: We only request permissions needed to operate
  • No medical claims: All messaging focuses on logistics, not treatment outcomes
  • Transparent reporting: Weekly scorecards show exactly what's happening
  • Your data, your control: You can request full data export or deletion at any time

See It in Action

Book a free 10-minute demo. We'll show you exactly how the concierge handles enquiries for your type of clinic.

Book Your Free Demo

We'll confirm a time by reply (usually within 24 hours).